Privacy Notice Please read this carefully before using our services.

Kenilworth Matters Privacy Notice

Kenilworth Matters is a trading name of Coventry Arts Collective. At Coventry Arts Collective, your privacy is of utmost importance to us. This Privacy Notice explains how we collect, use, and protect your personal information, ensuring transparency and compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Who We Are

Coventry Arts Collective is committed to nurturing creativity, supporting local businesses, and fostering community wellbeing through our services and resources. We are the data controller of your personal information, meaning we determine how and why your data is processed.

What Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information – Name, email address, phone number, and postal address. Usage Data – Information about how you use our website, services, and digital platforms. Marketing Preferences – Your preferences for receiving communications from us. Email Engagement Data – We may track whether emails we send to you are opened and which links are clicked. This helps us understand what content is most useful and engaging to our subscribers.

How We Use Your Information

We process your personal information for the following purposes:

To Provide Our Services – Process inquiries, deliver resources, and manage your account. To Improve Our Offerings – Analyse how you interact with our website and services to enhance user experience. To Communicate – Send updates, promotional materials, or important notices regarding our services. To Track Engagement – Monitor email open rates and click activity (using our email platform GetResponse) to better tailor content and follow up appropriately. To Comply with Legal Obligations – Adhere to applicable laws, regulations, and enforce our terms of service.

Legal Basis for Processing

We process your personal data under the following legal bases:

Consent – When you opt-in to receive marketing emails or newsletters. Contractual Necessity – To fulfil our obligations when you engage with our services. Legitimate Interests – To improve our services, track engagement with our content, and communicate effectively. Legal Obligations – To comply with applicable laws and regulations.

Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties, including:

Service Providers – Who help us deliver our services (e.g., GetResponse for email delivery, website hosting, payment processors). Analytics Providers – To understand website usage and improve performance. Legal or Regulatory Bodies – If required by law.

We ensure that any third parties handling your data comply with data protection laws and only use your information as necessary to provide their services.

How We Protect Your Data

We take the security of your personal information seriously and implement measures to protect it from unauthorised access, alteration, disclosure, or destruction, including:

Secure servers and encryption for data storage and transmission. Regular monitoring of our systems for vulnerabilities. Restricted access to authorised personnel only.

Your Data Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access – Request a copy of the personal data we hold about you. Right to Rectification – Correct inaccurate or incomplete data. Right to Erasure – Request the deletion of your data where applicable. Right to Restrict Processing – Ask us to limit how we use your data. Right to Data Portability – Receive your data in a portable format. Right to Object – Opt out of certain types of data processing, such as direct marketing.

To exercise any of these rights, please contact us using the details below.

Cookies

For information about how we use cookies on our website, please see our [Cookies Policy](link to cookies page).

How Long We Retain Your Data

We retain your personal information only for as long as necessary to:

Fulfil the purposes outlined in this notice. Comply with legal and regulatory obligations. Resolve disputes and enforce agreements.

Once retention is no longer necessary, we securely delete or anonymise your data.

Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in legal requirements or business practices. Any updates will be posted on this page, and we encourage you to review this notice regularly.

Contact Us

If you have any questions or concerns about this Privacy Notice or how we process your data, please contact us via:

📧 Email: [email protected] 📮 Post: 28 Delaware Road, Coventry, England, CV3 6LX

By using our services or interacting with our website, you agree to the terms of this Privacy Notice.